At De Terra Coffee, we are committed to providing our customers with exceptional quality coffee blends and outstanding service. We understand that you may have questions about our products and services, and we want to make sure that you have all the information you need. That's why we have put together this FAQ to answer some of the most common questions we receive. If you have additional questions, please don't hesitate to contact us – we're always here to help!
WHERE DO YOU SOURCE YOUR COFFEE BEANS FROM?
We carefully source our coffee beans from various regions around the world to ensure the highest quality and flavor. We have established relationships with reputable coffee growers and suppliers to ensure that our coffee beans are sustainably and ethically sourced.
WHAT BREWING METHODS DO YOU RECOMMEND FOR YOUR COFFEE?
Our coffee blends are versatile and can be brewed using various methods, including drip coffee makers, French presses, pour-over, and espresso machines. Check out our Brew Guide for brewing tips and recommendations that come with each of our blends to help you achieve the best results.
DO YOU OFFER DECAF COFFEE?
Yes, we do have decaffeinated options available for some of our coffee blends. These blends undergo a natural decaffeination process that preserves the flavor and quality of the beans. Check them out here.
HOW CAN I PLACE AN ORDER?
You can place an order directly on our website, where you can browse our selection of coffee blends, add items to your cart, and check out securely. We also offer convenient shipping options to deliver your coffee straight to your doorstep.
WHAT IS YOUR RETURN POLICY?
We stand behind the quality of our products and want our customers to be completely satisfied with their purchase. If for any reason you are not satisfied with your order, please review our refund policy & let us know how we can help.